192 Victoria St, Richmond, VIC 3121
Things to do Nearby: It's Victoria Street, great to explore the shops here for Asian Groceries and Food. Alternatively IKEA and Victoria Gardens is a short 5 minute drive away.
|Yummy Lotus Leaf Glutinuous Rice|
What is it about bad service from places like these? Do they really genuinely not care about communicating with their customers or do they sincerely think that this is acceptable? There are so many places that do this in Melbourne, especially places that serve Cantonese food. It's almost a stereotype.
Firstly, having been to Hong Kong, Singapore and Malaysia where there are similar restaurants, I have to say that it's not a cultural thing! There are all levels of service in SEAsia as one might expect. So, what is it about the places in Melbourne that are well known for this sort of service?
I think there are two main reasons; 1) There are some restaurants that are targeted at students, and they are low cost and have a clientale that's doesn't really care. They are there to just eat and run, and would themselves ignore the wait staff; 2) There are places where unless you speak their language, would make minimal contact and effort at trying to communicate in any way. This applies to the managers as well as their untrained wait staff. So, because most of their customers are people who speak their language, they are fine with serving them. However, the moment you have non-Cantonese speakers, the service level is reduced as a proxy for reduced communication. You have entered their World without knowing their rules. Live with it and if you don't like it... write a blog entry!